Can Peptides Knowledge Base and Most Frequently Asked Questions
CanPeptides can be contacted at any time by visiting our Contact page. It is our commitment to our clients to answer all emails within 18 hours. Most emails are answered within the same business day.
We are open Monday to Friday 9 AM to 5pm excluding major holidays.
Although we may answer support at hours outside of our hours of operation please bear in mind that these are our posted hours and the hours we will be available.
CanPeptides can be contacted at any time by visiting our Contact page. It is our commitment to our clients to answer all emails within 18 hours. Most emails are answered within the same business day.
We are open Monday to Friday 9 AM to 5pm excluding major holidays.
Although we may answer support at hours outside of our hours of operation please bear in mind that these are our posted hours and the hours we will be available.
All orders and transactions will be charged in CANADIAN DOLLARS.
We accept returns if it is deemed to be the result of a manufacturer defect.
Due to the nature of the products; peptides and proteins are subject to degradation if improperly handled or stored, the result is that we would be unable to resell these products after it has left our facility.
In particular circumstances we may offer replacements or credit.
In certain cases where reimbursement may be required, we will manually refund your order or the agreed upon amount for the items which have been returned to us. Refunds can only be issued to orders paid by credit card.
Chargebacks will not be tolerated. We will treat chargebacks as fraud and will pursue legal action if a chargeback is initiated to the full extent of the law.
As always most situations can be easily resolved by sending us an email or a phone call, we are always eager to help.
To get the invoice, perform the following steps: · go to the Dashboard section at your account page; · choose the required order under the order history tab (if required, click View All link) ; · click the View Order button; · click the Invoices button; · print the desired invoice out.
A common issue we hear from our customers is this. On occasion we will indeed be able to apply the coupon code to your current pending order if an email is sent to us during business hours advising us of the situation. However once the order has been marked as completed or processing we will no longer have the ability to apply the coupon code to the order. In certain circumstances we will gladly provide a credit or personalized coupon code applicable to future orders as compensation.
Once logged into your account click on "Order History" on the left menu or by clicking view under "Recent Orders" on your account dashboard. Each order you have made will be available from these pages allowing you to view their status, track them or even download or print order confirmation, sales invoices and tracking information. Each shipments tracking number will directly open and track the package on the assigned courriers website, the same for the shipment email that is sent to you from the shipping department.
If you are not certain that your order at our store has been properly processed, you can check its status in your personal account (in the Recent Orders tab).
Here's the breakdown on the order statuses you can encounter at our store:
Complete - your order has been paid and processed, the products you've ordered have been successfully handed over to the courier for shipment and can now be tracked online within 24 hours.
Pending - this status means that the payment was not yet processed or received.
Cancelled - This means your order has been cancelled. Here are some common situations why this might occur:
* payment/credit card was declined;
* insufficient funds on your account;
* incorrect billing information;
* some technical problems occurred;
* credit card spending limit is exceeded (in this case you will need to contact your bank).
If the order failed, please, try one of the following options to finish your purchase:
1. verify that the submitted CC details are correct (you need to specify the information that is associated with your CC);
2. make sure that you have sufficient funds on your account and the payment amount for your order does not exceed your credit card's limit;
3. try to place an order with some other payment methods.
Processing or Order Accepted Forwarding to Shipping - this status means that your order has been successfully charged/billed and the payment has been received. The order will then be packaged by our shipping team for courier pickup.
On Hold - this status means that we need more information to verify and process your order. We will email or call you within 24 hours for further details to ensure that you have knowingly placed the order. Once the order is verified, you will get the access to the purchased product(s).
If your order has been placed already but is still marked as pending, then please email us as soon as possible in an effort to notify us of the error or issue. Once the order has been marked as complete it will be quite difficult to change the address as it has most likely left our facility and has been handed over to the courrier. In such cases the change of address must be dealt with between the customer and the courrier.
All orders are shipped the same business day they are received up until 12pm EST Monday to Friday.
The delivery time is dependant on the shipping service selected.
As an estimate orders are usually received within 1-4 business days.
For details on each of the shipping methods we offer please visit the following links for FedEx and CanadaPost
Buy Canadian Made Peptides Online in Canada
